What is Bitrix24?
If you are confused about exactly Bitrix24 does, you are definitely not alone!
You might call it a collaboration software, but it also has several functions that some folks happen to find rather useful.
Bitrix24 is a productivity suite that offers features like:
- CRM (Customer Relationship Management)
- Project management
- Internal communication
- Video conferencing
- …And the list goes on!
Like Zangief from Street Fighter, Bitrix software first emerged from Russia in the 90s, and they both pack a punch!
Features, Benefits, Product Strengths
- Unified Communications Platform – Bitrix24 provides a free collaboration platform that helps improve communications in organizations with a combination of communication tools in one solution. It has a built-in intranet, chat, video conferencing, calendars, workspaces, and task management. It also has a full-featured HR management system, secure document management, workgroups and project management platforms. The latest release includes new features with capability for mass invitation, integration with MS Active Directory for cloud users, improved knowledge management with new engine, and a new workflow automation using robotic process automation in Kanban interface.
- Task and Project Management – The collaborative task management for teams includes time tracking, reminders, reporting, task dependencies and other features. It has advanced project planning, resource management, and progress tracking with interactive printable Gantt charts. It integrates seamlessly with communication tools as well as client management tools. New features include a new task checklist, nested checklist, the ability to create a customizable project template, a task calendar view, support for deadline view in the planner, and new tasks for mobile.
- CRM, Contact Center, Website Builder, and more – Bitrix24 is the most popular free or low-cost CRM. It is a powerful tool for sales teams, with sales funnel automation features, marketing and sales intelligence, multichannel tools, an included customer contact center module, quotes, invoices, and many more. The latest Bitrix24 release codenamed Boston has a new CRM Forms feature available that can connect leads, deals, and orders. It has a new CRM Forms builder as well as a new CRM Forms processing. It works with Facebook Lead Ads and Google Analytics, and is covered also by the Sales Intelligence module. Moreover, the forms can be personalized. Other new features are automated Sales Tunnel, Deals Merge, Autodedupe, the ability to share CRM profile settings, a CRM Tutor, and many more. For its contact center module, it now integrates with 108 telecommunication companies for its telephony feature. It also has added support for multiple phone numbers for call tracking. For instant messaging, the platform now integrates with WeChat and WhatsApp. This is in addition to previous integration with Facebook, Messenger, Instagram, Skype, and others. Sites now supports Dynamic Blocks, and Sales Center. Free client management tools as well as native mobile apps for both iOS and Android platforms are available.
Pricing
Bitrix24 Cloud version has a free plan and several paid plans. The Free plan includes up to 12 users and basic CRM, contact center, task and project management, website and landing pages, and communication features. The Special plans include the Start+ with site and CRM features for 2 users at $19 per month paid annually, the CRM+ for 6 users at $55 per month paid annually, and the Project+ for 24 users, also at $55 per month paid annually. They also have higher Business plans with more users and storage, advanced features and higher limits.
The On-premise version includes 3 plans, Bitrix24.CRM edition for up to 12 users, the Business edition for 50 to 500 users, and the Enterprise edition for 1000 users and above.
Conclusion
While Bitrix24 is a decent collaboration and relationship management tool, it has many cons haunting it like Pacman’s ghosts!
Fortunately, you can use management tools like ClickUp to solve all the issues mentioned in this Bitrix24 review!
And the best part, you get loads of these useful features in the free plan.
ClickUp has all the features you need for project management like Gantt charts, Kanban boards, and even a dedicated app for iOS and Android.
