What Is FeedbackFive?
FeedbackFive is a comment management tool, as well as a marketing tool for Amazon marketers, that allows them to quickly gather feedback and quality comments. The tool is designed to help Amazon dealers understand how to improve their services and the quality of their products.
In other words, FeedbackFive allows users to control opinions and feedback about Amazon products and stores. This product helps them to improve their feedback ratings. Therefore, this tool is used to improve the marketing of your store on the Amazon platform.
What FeedbackFive does?
As mentioned above, a lot of satisfied buyers don’t provide positive ratings and feedback for the product they purchase. What FeedbackFive do is send personal emails to every customer who purchased your product requesting them to leave a seller feedback.
When the customers receive a simple polite request to leave a feedback, most of them won’t hesitate to rate you well. This further improves your comprehensive rating on Amazon and the effect of negative ratings will automatically fade.
FeedbackFive also excels in proactive communication. It allows the customers to understand that their seller cares about their purchasing experience. Another benefit of personal email sent via FeedbackFive is that you get a chance to address problems before they become big.
FeedbackFive Features
The main reason that more and more Amazon vendors choose FeedbackFive lies in their various service-specific features, including the ability to track the activity of various Amazon products.
The main function of FeedbackFive is to request comments from your previous customers. So that the tool does not manually send the request emails to each of your buyers, you can automatically send comment emails to your potential buyers as needed.
In addition, the tool helps you determine when to send query emails. You can also set up regular email campaigns for your specific services and products.
In addition, the tool also focuses on managing negative comments. As a vendor at Amazon, you can encourage your buyers to proactively address negative comments and opinions. This is important because it is very important to be able to handle the complaints of the buyers in order to convert them from satisfied buyers to satisfied customers.
FeedbackFive will help you in this scenario as it will inform you in this case about negative comments and revisions. The tool provides the ability to configure warnings for negative reviews of some of your products.
On the other hand, if you want to track your commentary activity on specific products, flagship products, or top-selling products, you can automatically track ASIN (Amazon Standard Identification Numbers) and your choice. Here are the features listed below:
Automate your request for comments
A few seconds after you register, your FeedbackFive account launches and automatically asks for customer feedback. Depending on your preferences, you may tell FeedbackFive how often and for which products you should request feedback from Amazon. Set it up once and see how the comments are received.
Ask the right time every time
Thanks to FeedbackFive’s automatic query and time rules, it’s very easy to leave comments to your customers on Amazon. Adjust your time settings so that customers receive emails when they most likely open the message, click and leave comments.
Request feedback on Amazon products
In addition to the seller’s feedback, merchants can use FeedbackFive to request feedback on Amazon products. Providers can use our email campaigning feature to create custom request rules to customize topics and news for each of their products.
Sellers with the most positive ratings tend to get the best results from Amazon. Take control of your online reputation and benefit from superior performance. Earn more money and win your competitors by maintaining an excellent Amazon seller rating.
Seller Reputation
In the traditional retail space, it can be a lot easier to establish your brand. When customers walk through the doors, they’ll immediately form opinions based on store organization, employees and, of course, the quality of the merchandise. In the online retail world, you’ll have to take an entirely different approach.
On a platform such as Amazon, where buyers can scroll from one seller to the next, having a stellar reputation is crucial. When customers can’t physically inspect a product or interact with you, they will be looking to see what others have said about their experience. When your business is bolstered by positive reviews, it can make a huge difference. Plus, when you make an effort to provide high-quality products and service, you improve your relationship with Amazon, too!
Feedback
More than 90% of Amazon buyers fail to leave feedback — yet, the ones who had a negative experience will be more motivated to make their feelings known. When a product page has few reviews, with most of them being poor, you can believe that this will have an adverse effect on sales!
Positive feedback informs potential customers about your reliability as a merchant. It helps establish your business as one that is committed to quality and excellence. When negative comments arise, responding to them immediately shows that you care about your customers. Overall, you can’t overestimate the importance of feedback on how it impacts your eCommerce business.
FeedbackFive Pricing Overview
FeedbackFive gives the Amazon sellers numerous enterprise and SMB pricing options to meet their diverse business requirements. Here are the plans offered by FeedbackFive along with their prices. You can choose the best suitable plan as per your business requirements.
Free
- 1 store
- 1 user
- 2 ASINs to track
- 3 campaigns
- 50 emails per month
Basic – $9.99 per month
- 1 store
- Unlimited users
- 2 ASINs to track
- 3 campaigns
- 250 emails per month
Pro – $29.99 per month
- 2 stores
- Unlimited users
- 5 ASINs to track
- 10 campaigns
- 1500 emails per month
- $10 for every additional store
- $0.0075 per additional email
Enterprise – $59.99 per month
- 5 stores
- Unlimited users
- 10 ASINs to track
- Unlimited campaigns
- 1,000,000 emails per month
- $10 for every additional store
- $0.0075 per additional email
CONCLUSION
FeedbackFive is the original review management tool and has been serving Amazon sellers for a decade now.
This pedigree really does show in the sense that, while aesthetically the software is slightly dated, in terms of features and development it’s really ahead of the game. This is especially the case thanks to its secret weapon that you won’t find anywhere else.
FeedbackFive gives you all the data and insights you need to protect your brand’s reputation, get more positive reviews, and grow your Amazon business.
It does this in a well-rounded package that’s simple to use, fully-featured and provides excellent value for any Amazon seller.
Whether FeedbackFive is the best feedback management tool on the market is a tough question and depends on your own requirements, so we’d recommend going through both reviews and making your own decision (or trying a free trial for both).
With that said, they are clearly both at the top of the feedback management game right now and there is little point looking further than one or the other.
FeedbackFive is simple to use, extremely effective, and ahead of the game when it comes to features – it’s just that simple.
Highly recommended!
