Feedback Five Overview
Feedback Five is software from Ecom Engine that “allows you to proactively manage Amazon feedback and customer reviews”.
Benefits of using Feedback Five
It helps you to send messages to your Amazon buyers. You can include product images and decide when you want to send. Sending messages at the right time can make a big difference to your engagement rates.
You can use the software to request both seller feedback and product reviews on Amazon.
Feedback Five Pricing
Good news for small sellers. There is a free plan which offers 50 emails per month and includes two campaigns but is restricted to one user.
For $9.99, you can choose their basic plan which includes 250 emails per month with two campaigns and unlimited users.
For $29.99 per month, the Feedback Five Pro plan, you’ll get 1,500 emails a month with two campaigns and unlimited users.
Lastly, the Feedback Five Enterprise plan will cost you $59.99. For this, you’ll be allowed up to 8,000 emails a month and unlimited campaigns and users.
Any seller with a decent level of sales is going to end up paying at least $59.99 each month as there is no plan between 1,500 emails and 8,000 emails.
Feedback Five Features
Disappointingly, a lot of the software features that you’re likely to need are only available on the Pro and Enterprise plans. This a major downside if you’re a small seller with a budget of less than $29.99 each month for feedback software.
The features only available on the Pro and Enterprise plans include:
- Ability to send messages X days after delivery.
- Negative feedback alerts (text and/or email).
- View, search and filer feedback.
- SKU specific emails.
- Different emails for FBA and non-FBA.
Conclusion
Overall, it’s up to you which software you opt for. You need to decide what budget you have, what features you need and what software will give you the best return for your investment.
We may be biased but we believe that FeedbackExpress is the best solution on the market for sellers looking to request seller feedback and product reviews.
Our plans are priced competitively, plus our UI and customer support are superior to other companies who charge more. We also offer a free 30-day trial for you to try out the software for free — you don’t even need a credit card.
