Product Details
FeedbackWhiz automates communication to Amazon customers using customized buyer-seller messaging emails or Amazon’s Request a Review button.
Sellers can set up scheduled campaigns based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers to maximize review conversion. They can monitor, manage and get alerts on reviews and listings changes for products so they can quickly respond to negative reviews or critical events such as hijackers, buy-box loss and listing issues.
FeedbackWhiz measures and tracks profits for all Amazon selling metrics. It can aggregate financial data into customized product groupings to compare categories, brands, types, and marketplaces. Sellers can create notes, custom labels, filter, and download data to save time and increase productivity.
Feedback Whiz Features
Let’s look at some of the salient features of Feedback Whiz.
FeedbackWhiz Order Management
Facebook Whiz contains powerful features that let you manage your online orders. The software displays information about the orders including customers and relevant metrics at one place.
You can locate, assess, filter, and download the sales order related information. The features will save you time in assessing online sales orders.
The Order Manager allows you to manage all the orders from Amazon. The software will provide detailed information about the order.
You can view feedback and product reviews of the order. Also, you can view whether the customer is offered shipping and item discount.
The software will display detailed information about each order such as shipping details, tracking number, ASIN, SKU, Order ID, and name.
Feedback Whiz Email Management
FeedbackWhiz will also help you manage customer emails. The email management process is extremely transparent.
The Email Queue lets you know about active campaigns. You will know what orders are being targeted and also what emails are sent to customers.
The software also lets you know about repeat buyers. You will know whether a buyer has bought from you before. You can click on the name to see relevant details about the buyer.
Feedback Whiz Search
Another highlight of Feedback Wiz is the detailed search feature. You can search for orders from a different time frame. You can select different filters to know which orders have feedback and promotions.
Direct Match Reviewer will match the customers who have left reviews using a code. In this way, you can know the products offered by the customer.
In addition, you can find out daily sales made by users. The powerful search filter makes it easy for you to locate the desired information about the product.
Feedback Whiz Email Scheduling
Feedback Whiz also has an automatic email scheduling option. You can schedule emails to be sent automatically based on different buyer behaviors.
The live preview editor allows you to create custom email templates that can be sent automatically to the users.
You can customize the templates with animated gifs, emote icons, attachments, and much more. The customization option allows you to craft emails that will make the best impression on customers.
You can send an email directly from the dashboard as well. Moreover, the software allows you to select multiple emails regarding a specific order.
can choose a template with spaces that can be automatically filled by the system.
The email templates can be customized with a company logo, name, and address. You can send a test email to yourself to see how the final email will look at the customer’s screen.
If you are happy with the changes, you can click on Continue, preview the email once more, and then send it to the customers. The system can send hundreds of emails at once.
Feedback Whiz Analytics
The analytics reports of Feedback Whiz are more detailed as compared to the reports in Feedback Genius.
You can shift through a lot of information regarding sales performance. By looking at the insights, you can make a more informed decision regarding the orders.
The software shows analytics about A/B test campaigns, customer history, open rates, and more.
You can use the detailed information to create more targeted AD campaigns on Google, Facebook, and other platforms.
You can review the reports to find out how the campaigns are performing. The reports will let you know what customers think about your offering.
You can also know what features of the competitors you can incorporate in your own offering to get more positive reviews.
Feedback Whiz Notification and Monitoring
The software can monitor more than just feedback and reviews. It can notify about buy box changes, title changes, and order returns.
You can also know about listing hijacks that try to undermine your listings on Amazon.
A notification is sent instantly notifying about an event. In this way, you can take timely and accurate decisions.
Now, let’s recap the value-added features of Feedback Whiz.
Other Features
- Feedback notification
- Order management
- Automated email scheduling
- A/B testing
- ASIN Monitoring
- Unlimited email campaigns
- Advanced analytics
- Hijacking and Listing Alerts
Feedback Whiz Pricing
Feedback Whiz pricing includes 5 plans. See them below:
- Free – $0, 150 emails, 1 campaign
- Starter – $19.99/month, 2000 emails, 10 campaigns
- Basic – $39.99/month, 5000 emails, unlimited campaigns
- Professional – $79.99/month, unlimited features & expedited support
- Ultimate – $139.99/month, unlimited features and marketplaces, dedicated account manager
Annual plans can save you upto 20%. They offer 30 day free trial as well.
