Overview
Feedbackz is an Amazon seller tool that is supposed to automate the process of soliciting customer feedback and product reviews. The Feedbackz website advertises unlimited custom email campaigns giving sellers the ability to follow up with every buyer. If sellers want to provide added value to their customers, the file-attachment feature lets them add PDFs or ebooks to the emails. Targeted campaigns means sellers can send curated emails based on ASINs. The tool claims that all email templates are device responsive, and guarantee that all campaigns fall within the Amazon's Terms and Conditions.
Currently only available to US sellers, but notes on the website that it will soon support Amazon UK sellers as well. The 25 day free trial, suggests that sellers should see an increase in their feedback rate within a month.
Feedbackz Features
Live Demo - With this feature, you can test the functionality of the service and add up an idea of how the system works. Most importantly, you don't need to register an account or use a free trial for this.
HTML / CSS Template Editor - You can edit the built-in templates or create your own, the Feedbackz editor has enough features to make it quick and easy. Also, auto-fill tags, which dynamically insert information from the order, will help you a lot.
Monitoring and Review Alerts - This feature allows you to monitor new reviews for an unlimited number of ASINs on any available marketplace. Every time you receive a new review, the system sends you an alert so that you can respond to a negative review in time.
Tracking of scheduled and sent emails - A convenient feature, since you can check all scheduled and sent emails at any time, including the date of sending, time, order ID, etc. If necessary, you can manually cancel the sending of certain letters.
What are the Pros of Feedbackz?
- A free 25-day trial is longer than most services offer and allows you to fully evaluate the entire functionality of the service.
- Live Demo - perhaps this feature is not available on any other feedback service. So the user can have a general idea of the system without creating an account.
- Easily Editable Templates - All available templates are easy to edit and customize. This gives the user the ability to implement powerful branded emails and adjust their timings for greater efficiency. The interface for editing emails is quite minimalistic and does not raise any questions.
What are the Cons of Feedbackz?
- Outdated design - Feedbackz was one of the first services on the market, but unfortunately, its design has not changed since then and now looks very outdated. This is not a problem itself, but when working with a large number of emails or campaigns, the outdated design creates a lot of difficulties. Also, many interface elements are not well thought out and are inconvenient to use (for example, the arrangement of elements on the letter’s editing page).
- Service not updating - It seems like the developers stopped actively working on the service a long time ago. New functions do not appear, the service’s blog is not updated as well.
- A small number of auto-fill tags - The service has a very limited set of auto-fill tags, which reduces the possibilities for personalizing emails. Of course, you can work with the current set but be prepared for the fact that there are no tags such as “contact-us” in the service.
- The open-rate of emails is not shown - One of the most important functions that allow you to evaluate the effectiveness of your emails. Without it, you only have to wonder what percentage of your customers actually opened an email.
- There is no live chat support - you can ask support questions only via email or forum. These are not the most effective methods of communication in our time, especially when you need to get a quick response.
How Much It Costs? (Pricing)
