What is XSellco Fusion?
For online sellers, only two things matter: Price & Reputation. XSellco offers a platform to help eCommerce sellers sell more online.
XSellco Fusion is the Help Desk platform for marketplace and mutlichannel sellers that combines all of your marketplace and customer contact into one centralised dashboard. XSellco prioritises your inbox based on your message urgency, as well as threads in all of your sales, shipping and order information so you never need to go searching for customer data. Start turning negative feedback into positive reviews.
To help manage your pricing, XSellco provides instant repricing tools to give you the competitive edge. Net margin repricing helps you to reprice based on your decided net margin, as well as profitability analytics so you can spot exactly which products are performing and which are not. Instantly reprice an unlimited amount of products. Free 14 Day Trial. A 3 in 1 Amazon tool featuring a complete helpdesk software, a feedback manager and an Amazon repricer. An almost complete solution for Amazon Sellers and FBA business companies.
XSellco Main Features Review
Xsellco has 3 separated modules with 3 separated pricings (wish there was a unique price, though!).
XSellco EDesk.com - The Helpdesk module
XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro and social channels into one dashboard.
Product, order details, delivery information and previous communications are automatically attached to every incoming query. This solution also prioritizes users’ queries based on the message urgency.
With Support templates and SmartTags, users can use automatically suggested replies for common queries. XSellco Helpdesk also automatically translates the messages from customers into users' preferred language, enabling users to cater to multiple territories.
XSellco Helpdesk allows users to manage all of their customers through Twitter and Facebook integrations. Users can access the solution through dedicated Android or iOS mobile apps. It is available on a tiered monthly subscription.
Features
- Consolidation of tickets from your different selling channels
- Smart Ticket Allocation
- Single view of customer, product & order details
- Dashboard overview of sales and response performance
- Integrated marketplace SLAs
- Auto-responders
- Snippets & Templates
- Labels & Rules
- Collision detection
- User permissions
- Invoice-generator
- Email support
XSellco - The Feedback tool
xSellco Feedback is another member of the xSellco sales productivity suite. This solution isin charge of feedback solicitation for the right products, from the most satisfied customers, and at the most appropriate point of time. You can use Amazon’s, eBay’s, and Trustpilot’s open API to integrate xSellco with them, and start sending intelligent feedback requests. It is also possible to add another marketplace at no cost at all.
xSellco Feedback is more than just a feedback solicitor – what it does is managing reviews and distinguishing bad ones from good ones, so that it will at least give you a chance to respond and react quickly in every situation. With this system, feedback and reviews can genuinely be converted into profitable material, in part due to the stellar metrics and social proof ratings of the system, but more so because of the fact it directly sends notifications, and encourages the most loyal users to share their positive attitude with the world. Designed with an incredible follow up capacity which reaches even the busiest among your customers, xSellco Feedback can make both you sales and revenue grow.
The product’s feedback requests are quite selective, though, and will target exclusively the satisfied customers upon their purchase of the product you’ve selected. Alongside product types and delivery details, the system also takes SKUs into account, as well as purchase histories, locations and competition reviews. It is currently enabled to be used on Amazon, eBay, and Trustpilot, but as marketplaces usually have open APIs to allow access for sales management systems, so developers encourage users to spread xSellco’s functionality on other channels as well.
Sending selective requests, however, is not the only review collection mechanism xSellco has to offer. It increases the number and potential of your feedback in many ways, such as delivering reminders at the most appropriate times, automating purchase messages, or preventing negative reviews and recommending the most appropriate course of action for each of them. The process won’t require any intervention on your side, except for turning those reviews into smarter business decisions.
xSellco Feedback is a flexibly priced tool, and offers a separate package for small, medium, and enterprise-grade users. You can pay monthly and quit your subscription at any time, while annual plans come with 10% discount of the original price.
xSellco Feedback Features
- Automated feedback requests for all web channels
- Multichannel feedback tool
- Google Seller ratings for your search results
- Full compliance with marketplaces’ feedback policies
- Intelligent targeting of products that sell well
- Blacklisting customers with negative feedback history
- Sending feedback requests only to on-time deliveries
- Integration with Xsellco Helpdesk
- Intelligent timing of request delivery
- Customized emails
- SmartTags and personalized requests
- A/B testing
- Follow Up emails
- Attachments
- Rewards for returning customers
- Measuring performance and reporting
- Star Scores
- Positive feedback ratings
- Fast reactions to negative feedback
XSellco Repricer.com -- The repricer tool
xSellco Repricer is one of the three popular business modules of xSellco. This module is in charge of real-time repricing as well as competitor and margin pricing which helps small, medium, and large companies increase their profits in several ways. Unlike merchant fulfilled sellers, xSellco works with a whole new set of intelligent pricing rules which compete with FBA, and help you tailor a separate strategy for each rival seller.
The genuine power of this system is in the fact that it reveals an alternative gateway for winning the Buy Box than simply offering the lowest price, but nevertheless keeps an eye on minimal price ranges to help you adjust your own scheme and maximize profit whenever there is a chance to do so. According to the company, most customers record an average increase of 145 percent after only 30 weeks of product placement on Amazon. It is because of such outstanding effects that xSellco Repricer is preferred among prominent retailers in many countries. Designed in Europe, this platform can be used not only in English, but also German, French, Italian, and Spanish.
But how does xSellco Repricer actually work? The ultimate benefit of using the repricing platform is that it helps companies make smarter business decisions, and sell on scale without missing any important opportunity. Technically speaking, what the platform does is ‘spies’ on the ten most important rivals your business has on Amazon, eBay, or any similar platform integrated with it, and follows the success of every SKU to help you win the Buy Box. The advantage of doing this with xSellco Repricer is that you get to use your own competing rules, and reprice using Amazon’s Web Services at the very moment your competitor reprices or runs out of products.
The process may seem quite simple, but the art part is the tempo of how it is happening. Repricing is fast, if not instant, and offers a net margin repricing feature you can use to adjust prices to revenue expectations. For such a powerful system, xSellco is incredibly easy to set up, run, and maintain.
You can also easily examine the features of the software for free. xSellco offers its usual 14-days trial which helps companies choose the most appropriate package for them, be it the basic one for startups or the ultimate one for advanced retailers. Meanwhile, make sure you also test their tech support and get acquainted with their knowledgeable team.
xSellco Repricer Features
- Automated Amazon repricing strategy
- Real-time repricing
- Multiple channels
- Automated price adjustment in a competitive environment
- Net margin repricing
- Price Scheduler
- Time-specific rules
- Price replicator
- Amazon Buy Box Predictor
- 7 pre-defined strategies
- Bulk actions
- Assigned repricing rules
- Search filters and multiple sort options
- ASIN
- Current price
- Buy Box status
- Last sale information
- Five star seller metrics
- Repricing rules that compete with FBA and merchant fulfilled sellers differently
- Stock levels
- Competing sellers’ locations
- Targeting individual rival sellers
- 24/7 follow up
- Minimal/Maximal Price
- Triple Check safeguards
- Technical support
- Integrations
XSellco Pricing and Discount with Promo, Coupon code
Three different pricings:
XSellco Edesk
From 59$ to 139$ a month
XSellco Feedback
From 39$ to 179$ a month
XSellco Repricer
From 59$ to 329$ a month
XSellco Trial
Again, three different trial periods:
- Edesk soft: 14 days, no credit card required
- Feedback tool: 28 days, no credit card required
- Repricer app: 14 days, no credit card required
Let see reviews from member who used XSellco
- We offer an alternative solution, XSellco Price Manager, starting from $69 per month. We don't take a cut of your sales, and we also offer powerful features like: Real time repricing - XSellco is hosted on AWS, so we offer the fastest repricing. Net Margin Repricing - make a profit on every sale. Competitor Analysis - create rules directly aimed at beating your biggest competitors. We offer a free 14-day trial.
- We've got a free Shopify app to make it easy to manage your eCommerce customer support. It's recommended by Shopify - we recently featured on their noteworthy apps list. XSellco Fusion allows you to manage customer support from Amazon, eBay, Shopify and more, all in one place, saving you hours of time on support every week.
- We used it quite a bit earlier in the year with no problems but since May although xsellco are showing that the emails are being accepted by Amazon they aren't showing in messages in seller central OR being sent to our customers.
- I know the repricer XSellco Price Manager has an eBay price replicator. It takes your Amazon prices and applies them to the equivalent eBay products. The replicator is only available on its 'ultimate' package.
- For Amazon repricing, have you tried XSellco Price Manager? Our solution allows you to: Reprice in real time, Identify and target your biggest competitors to the Buy Box, Reprice based on net margin, Reprice upwards to win the Buy Box at the highest possible price. XSellco Price Manager will not 'drop your price to the floor'. It will continuously optimize your price within the boundaries that you set. An analysis of over 300 of our customers found that their sales increased by 145% inside 30 weeks, without affecting their average order value.
Conclusion
While XSellco is a no-comparison tool in terms of external app connections (you won’t find another tool that you can connect to BigCommerce, Shopify, Presta, Magento, eBay, Amazon…) it’s also really expensive, considering what’s on the market nowadays.
One could expect a 3 in 1 tool monthly flat rate, specially coming from a company that has brands like Suzuki on their customers list, you won’t find one and it seems to me like their 3 softwares are 3 complete different business units on the company. 3 different pricings, 3 different trial periods. That’s not bad at all, but I really hope it’d be a unique pricing or a flat rate to use 3 tools at the same time.
On the other hand, the app connections, the multiple unique features, or even the smartphone (Android and iOS) app are great and not easy to find in other competitors so it’s up to you to decide if that pricing is for you or not.
